Refund & Cancellation Policy
SIA NextGen Technologies Private Limited · CIN U62099UP2026PTC250866 · Effective 30 September 2026 · Contact: Arya Kartikey Tiwari, +91 9140817930 · support@siavigyan.com
SIA NextGen Technologies Private Limited sells digital services only, delivered inside your SIA account; nothing is shipped. Prices are in Indian Rupees, include all applicable taxes, and no fee is added for any payment method or for autopay. Website payments are processed by Razorpay Payments Private Limited, an RBI-authorised payment aggregator; app purchases by Google Play. We never see or store your card, UPI PIN or bank details. Nothing here limits your rights under Indian law.
1. Cancelling
Website monthly plan: Settings → Plan → Cancel — this stops the mandate, and you can also pause or revoke a UPI AutoPay mandate in your UPI app. App plan: Google Play → Payments & subscriptions → Subscriptions → SIA Vigyan → Cancel. Cancelling stops the next charge; your plan stays active until the end of the period already paid for. A yearly website plan needs no cancellation — it ends on its date unless you renew it. Cancelling is never harder than subscribing. Deleting your account does not cancel a Google Play subscription — cancel it in Google Play first.
2. Not refunded
The amount paid for a plan period that has begun, when you cancel or stop using it — the period stays yours to use. A one-time item once delivered. A discounted period exactly as a regular one. Additional questions are a one-time item, delivered when they are added to your account; where we refund them under clause 3, the questions of that purchase not yet asked are removed and those already asked stay answered.
3. Refunded in full
A charge made in error (a duplicate, a charge after cancellation, a charge without a matching plan or item); a purchase not delivered or that did not work as described, when we cannot restore it; a paid allowance you could not use because SIA was unavailable to you for more than 72 hours in the period, in proportion; a one-time item cancelled before we start building it; the unused part of a paid period if we close your account without cause or withdraw your plan. Tell us within 30 days at support@siavigyan.com or +91 9140817930 with your account email or phone and the payment reference. Refunds go back to the payment method you used; we answer within 2 working days and your bank may take 5–7 working days more. A failed payment that left your account without reaching us is reversed by your bank on the RBI’s timelines (5 days for card and UPI merchant payments).
4. Google Play purchases
Within 48 hours of a purchase you may ask Google for a refund in Google Play under Google’s policy. After 48 hours, write to us with the Google Play order number (GPA.…): this policy applies and any refund we grant is paid by Google to your Play payment method. A refunded purchase ends access to what it bought.
5. Failed renewals and price changes
If a website renewal fails, the aggregator retries; if it still fails, the account moves to the free tier and nothing is deleted. If a Google Play renewal fails, the plan continues through Google’s grace period, pauses in account hold, and ends if the payment method is not fixed. A price change is announced before it applies to your next renewal; for a Play plan, Google asks you to accept it at least 30 days before.
6. Offers
A promotional rate belongs to one account, plan and billing cycle, is not transferable or paid out in cash, and is not restored after a lapse, cancellation or refund. Where an offer price is followed by the regular price, both are shown before you pay and the mandate is set up for at most the regular price. An unpaid one-time item expires after 7 days without charge.
7. Payment methods and disputes
Website: cards, UPI (including UPI AutoPay) and net banking through Razorpay Payments Private Limited; app: Google Play billing. Fees: none. You may always dispute a charge with your bank or UPI app, or through Google Play; writing to us first is faster. Provider contacts: Razorpay — nodal-officer@razorpay.com, razorpay.com/grievances; Google Play — support.google.com/googleplay.
8. Contact
support@siavigyan.com · Arya Kartikey Tiwari, +91 9140817930 (10:00–19:00 IST, Mon–Sat) · SIA NextGen Technologies Private Limited, 448/185, Nagaria, Thakurganj, Lucknow – 226003, Uttar Pradesh, India. The Grievance Officer is on the Contact page.